Senior Solution Architect

JagadeshRajendran

Cloud & Distributed Systems · AI / LLM Solutions · US & UAE Healthcare RCM

15+ years translating business outcomes into reference architectures, HLD/LLD, and production-hardened platforms. I design multi-region, cloud-native systems that healthcare organisations depend on across both US and GCC markets — reliably, at scale, with zero tolerance for downtime.

Get in Touch View Experience
15+
Years
150+
AI Agents Built
99.99%
Uptime SLA
5M+
Claims / Mo
Jagadesh Rajendran
Jagadesh Rajendran · Frisco, TX
About

Engineering at the intersection
of AI & Healthcare

I am a Senior Solution Architect with 15+ years designing and delivering enterprise-grade cloud, AI, and healthcare RCM automation — translating stakeholder requirements into reference architectures, HLD/LLD, and non-functional baselines covering availability, scalability, security, and cost.

My work spans dual markets — 4,000+ US insurance payers and X12 EDI claims pipelines on one side, the UAE payer ecosystem, Shafafiya/DOH submission workflows, and in-region data residency on AWS me-central-1 on the other. It sits at the intersection of agentic AI, revenue cycle management, and high-availability infrastructure.

I have architected 10+ AI and automation platforms and 150+ production AI agents from zero to enterprise, scaling distributed teams of 30+ engineers across geographies, and delivering systems that sustain 99.99% uptime SLAs.

"I build things that hold up under real production load — fault-tolerant by design, observable by default, and engineered for the long term."
CurrentSenior Solution Architect, Droidal LLC
LocationFrisco, TX 75033
Experience15+ years architecture & delivery
MarketsUS & UAE healthcare RCM
DomainCloud, AI / LLM & Automation
SLA99.99% uptime, RTO < 15 min
Team30+ engineers, 8 product squads
AI Agents150+ in production
ResearchPublished — IEEE CAI
EducationMSc AI, University of Essex — Distinction
Status● Open to opportunities
Work History

Where I've built things that matter

Sept 2022 — Present
Droidal LLC
Frisco, Texas, USA
Current Role
Senior Solution Architect — Product & Platform
  • Own end-to-end solution architecture for the AI platform suite — from discovery and requirements analysis through reference architecture, HLD/LLD, and production-hardened rollout for US healthcare enterprises.
  • Architected a cloud-native, multi-region microservices platform on AWS/GCP achieving a 99.99% uptime SLA — deployed across 3 availability zones with automated failover and zero-downtime blue-green deployments.
  • Led the target-state architecture decomposing a legacy monolith into domain-aligned microservices, defining service boundaries, interface contracts, and ownership models across 8 product squads.
  • Designed the enterprise DR strategy with RTO < 15 minutes and RPO < 5 minutes using Route 53 health checks, S3 Cross-Region Replication, and RDS Multi-AZ standby with automated failover.
  • Established architecture governance — design review boards, architecture decision records, HA design checklists, and NFR baselines applied to every new service.
  • Architected Payer Connect (4,000+ US payers via per-payer adapters), the HIPAA-aligned multi-tenant PMS & EHR platform, and Keyscribe, processing 5M+ claims per month.
  • Designed and built 150+ production AI agents across RCM, document processing, and conversational workflows — establishing reusable agent patterns, tool interfaces, and guardrails that cut delivery time per agent.
  • Introduced chaos engineering and a full observability stack (Prometheus, Grafana, OpenTelemetry) with SLO burn-rate alerts — reducing MTTR by 55% and manual intervention in RCM workflows by 60%+.
  • Scaled a distributed engineering team to 30+ engineers across geographies, directing 10+ AI and automation platforms that delivered up to 80% reduction in manual operational effort.
Employee of the Year — Droidal 2023
2022 — Present
GCC & UAE Delivery
Emirates · AWS me-central-1
Regional Track
Solution Architecture — GCC Healthcare Expansion
  • Architected the GCC eligibility verification platform for UAE providers — a Chrome MV3 extension paired with a Python automation worker driving six major payer portals (NAS, SUKOON, MEDNET, NEXTCARE, ADNIC, FMC) for real-time and batch benefit verification.
  • Designed the UAE multi-region AWS deployment with an in-region data plane on me-central-1, addressing health data residency and cross-border transfer obligations for GCC clients.
  • Led a GCC compliance gap analysis across data protection, residency, and healthcare regulatory requirements — producing the remediation roadmap adopted for regional expansion.
  • Evaluated Shafafiya (Department of Health) integration for regulatory data submission, defining the interface approach and payload mapping for UAE provider workflows.
  • Assessed enterprise RPA platform options for GCC healthcare SaaS expansion, delivering the build-versus-buy recommendation and target automation architecture.
Jun 2012 — Aug 2022
Prior Healthcare Services
Chennai, Tamil Nadu, India
Senior Software Engineer — Healthcare RCM & RPA Automation
  • Built and maintained enterprise RPA bots automating high-volume RCM workflows — eligibility verification, claim status enquiry, payment posting, and denial follow-up across multiple payer portals.
  • Developed claims lifecycle automation covering 837 submission and 835 remittance processing, integrating with clearinghouses and cutting manual touches per claim.
  • Designed resilient bot orchestration with queue-based scheduling, retry logic, and exception handling for unattended 24/7 operation across distributed runner fleets.
  • Built reusable connectors and credential-managed portal sessions integrating automation with EHR and practice management systems.
  • Established logging, monitoring, and audit trails for PHI-handling automation in line with HIPAA requirements, converting operational SOPs into structured process definitions.
Portfolio

Products built from
zero to enterprise

01
Agentic RPA Platform
AI agentic platform purpose-built for Healthcare RCM — intelligent automation, workflow orchestration, and multi-step task execution across 50+ US enterprise clients.
150+ agents · 50+ clients
02
PMS & EHR Clinical Platform
Integrated Practice Management and EHR platform covering scheduling, clinical documentation, billing, and care coordination on a HIPAA-aligned multi-tenant architecture.
HIPAA · Multi-tenant
03
Payer Connect
Eligibility verification integrated with 4,000+ US payers via per-payer adapters — real-time and batch eligibility, benefit breakdowns, and prior authorization status.
4,000+ payers · 99.9% SLA
04
GCC Eligibility Platform
Browser-extension and automation-worker architecture verifying eligibility and benefits across six UAE payer portals for provider groups in the Emirates.
6 UAE payer portals
05
UAE In-Region Cloud
Multi-region AWS design with a me-central-1 data plane — built for health data residency, regulatory alignment, and low-latency access across the GCC.
me-central-1 · Data residency
06
Decision Engine (CXO)
C-Suite intelligence platform federating the enterprise data estate (EHR, RCM, financial, operational), surfacing real-time insights and risk signals via natural language.
Natural language · Real-time
07
Keyscribe EOB-to-ERA
ML-driven document processing engine transforming Explanation of Benefits into structured ERA data for healthcare RCM workflows.
5M+ claims processed / month
08
Meeting-to-PDD
Processes Microsoft Teams recordings and auto-generates structured Product Design Documents via async transcription and LLM-powered extraction pipelines.
LLM · Async pipeline
09
Voice AI Platform
Real-time conversational AI enabling automated patient interaction, intake, and workflow execution for healthcare operations.
Conversational AI · Real-time
10
Agent Flow
Platform converting product design inputs into deployable, production-ready AI agents — underpinning delivery of 150+ agents to date.
3× faster delivery cycles
Expertise

Core technical competencies

Solution Architecture
Reference & Target-State ArchitectureHLD / LLDNFR DefinitionTrade-off AnalysisADRsArchitecture Review Boards
System Design
High-Availability ArchitectureFault-Tolerant SystemsCAP TheoremCQRSEvent SourcingDomain-Driven Boundaries
Cloud Architecture
AWS EKSRDS Multi-AZRoute 53S3 CRRIAMSecrets ManagerAzureGCPOCIKubernetesIstioIaC & CI/CD
Resilience (HA & DR)
Multi-AZ / Multi-RegionRTO/RPO EngineeringFailover AutomationChaos EngineeringBCPCapacity & Cost Modelling
Integration Architecture
API-First & RESTAPI GatewayKafkaMessage QueuesCircuit BreakersAdapter PatternsX12 EDI (270/271, 278, 835)
AI / LLM Solutions
Agentic AIMulti-Agent DesignAgent OrchestrationOpenAIGeminiMistralRAGNLPOCRPrompt EngineeringIDP
Automation & RPA
UiPathAutomation AnywhereEnterprise RPAWorkflow OrchestrationBrowser & Portal Automation
Security & Compliance
HIPAA-Aligned ArchitectureSOC 2 ControlsIAM & Least PrivilegeSecrets ManagementSecure SDLCData Residency
Observability
GrafanaPrometheusOpenTelemetrySLO/SLA MonitoringDistributed TracingRunbook Automation
Data & Persistence
PostgreSQL HAMySQLRedis Sentinel / ClusterRead ReplicasConnection PoolingMulti-Tenant Modelling
GCC Healthcare & Compliance
UAE Payer EcosystemShafafiya / DOHeClaimLinkAWS me-central-1GCC Compliance Gap Analysis
Healthcare Domain
US & UAE RCMClaims LifecycleEligibility VerificationPrior AuthorizationDenial ManagementPMS / EHR
Research & Education

Credentials & Published Work

IEEE · Peer Reviewed 2025

NewsGuard-LLM: A Lightweight, Dynamic Large Language Model based Framework for Real-Time Threat Detection in Digital News Streams

Gaurav Jadhav, Jagadesh Rajendran, Amit Kumar Singh · University of Essex & BT Security Research, UK

A lightweight, privacy-preserving LLM framework for real-time threat detection in digital news streams — achieving 96% classification accuracy with a 70% reduction in training time. The system operates entirely on-premise, integrating GPU-accelerated training, hybrid LLM-assisted labeling, and a continuous feedback loop for adaptation to evolving threat patterns.

96%Accuracy
70%Training Time Reduction
1.6MHeadlines Processed
4×Faster than CPU
Large Language Models Threat Detection GPU Acceleration NLP Continuous Learning Cybersecurity
Download PDF Cite
IEEE PUBLISHED
Education
MSc Artificial Intelligence
University of Essex, United Kingdom · 2024
Distinction — 78%
BEng Mechanical Engineering
Anna University, India · 2012
First Class — 78%
Awards
★ Employee of the Year — Droidal (2023)
★ Hero of the Decade — Rotary Club (2014)
★ Fee Waiver Award — Adithya Institute of Technology
Certifications
OCI Architect Associate
Oracle Cloud Infrastructure
HIPAA Privacy & Security
Annual workforce compliance training · Droidal LLC
Volunteering & Languages
★ Charter President — Rotaract Club of Coimbatore Galaxy (2012–2013)
★ Led club formation, community initiatives, and social impact outreach programs
★ Languages — English · Tamil · Kannada
Contact

Let's build
something serious.

Open to senior solution architecture, advisory, and consulting engagements — particularly in cloud and distributed systems, AI/LLM solutions, and US or GCC healthcare technology.

✉ iniyajagadesh@gmail.com ☎ +1 (720) 000-8809 ⌘ www.jagadeshrajendran.com in linkedin.com/in/jagadesh-rajendran ⊕ Frisco, TX 75033